Terms and Conditions


1.1. Unify London Taxis Limited is an instant E-Hailing Taxi service, a company registered in England and Wales. Our company registration number is 14189502. Our registered VAT number is 426254701

1.2. These are the terms and conditions which apply to your use of the App and its Services. As a user of the App, you have access to our Pre-booking and E-Hail Services, through which you may obtain a taxi from licensed third party TFL London Taxi Drivers, all of whom have entered into agreements with us and are subject to terms and conditions of agreements with us and operate under the full regulatory auspices of TFL (Transport for London).

1.3. The terms of the Apple, Google Play and/or such other stores from which you may download the App.

1.4. When you first register with us by downloading the UNIFY app, you are required to acknowledge and accept the terms and conditions as set out in these Terms and in doing so, you agree to adhere to your obligations arising under these Terms whenever using any Services.

1.5. A copy of these Terms is also located on our website www.unifylondon.com

1.6. Should you need to contact us, you may do so by e-mail to us at info@unifylondon.com

1.7. If we must contact you, we will do so by telephone or in writing, using the details which you provide to us when opening your Account, in these terms, this includes emails and communications made through the App.

1.8. We ask that you read these Terms carefully before you use the UNIFY Platform. These Terms set out how we will provide the App Services to you, how you, and we, may change or end your right to use UNIFY Platform, what to do if there is a problem and other important information.


2.1. Through the UNIFY Platform and in particular, your use of the Booking Services provided through our App, you may obtain journeys within the Taxi Service Area, subject always to these Terms and conditions.

2.2. The following happens once you request a E-Hail for a taxi.

2.2.1. The app passes your request to the nearest available driver.

2.2.2. The driver responds indicating their availability as well as their time and distance from your selected pick-up point.

2.2.3. You have the option to immediately E-Hail that driver or at this stage cancel your request without fee or penalty.

2.2.4. If you accept the immediate E-Hail, then you at this stage enter into a contract directly with the driver to provide you with the requested taxi service.

2.2.5. During the ride you will have the opportunity to add a tip.

2.2.6. The fare is to be paid in full at the end of the journey.


2.3. When submitting a Pre-Booking Request to use the Taxi Service, you authorise us to connect you with a potential Driver. A driver will be connected to you based on numerous factors including but not limited to your location, the location of the Driver plus the time and location of both your selected pick-up point and your destination.

2.4. In providing the E-Hailing and Pre-booking services (which in turn enables you to obtain Taxi Services from Drivers), we act as an intermediary between you and the Drivers. We do not provide the Taxi Service to you directly.

2.5. Subject to your compliance with these Terms, we grant to you a limited, non-sub- licensable, non-exclusive, non-transferable, revocable, licence to: (i) access and use the App on a portable electronic device (most commonly a mobile phone) solely in connection with your use of the Service; and (ii) access and use any content, information and related materials that may be made available through the Service, in each case solely for your personal, non- commercial use.

2.6. When you submit an E-Hailing or Pre-Booking Request, you consent for your pick-up location and destination to be passed on to the Driver.

2.7. A Driver has the discretion to accept or reject a request for a Taxi Service submitted by you. You have discretion to accept or reject the Allocation of a Driver to you, through your use of the App.

2.8. When you agree to accept Services from a Driver, you agree to enter into a separate contract with that Driver. We are not a party to that contract.

2.9. We provide no guarantees as to the availability of any Drivers associated with the provision of any Taxi Service (including occasions where a Driver Allocation has already occurred).

2.10. We are not liable for legal issues that arise from your contract with a Driver, such as claims regarding breach of that contract or negligence on the part of the Driver. If you have any concerns regarding the behaviour of any Drivers, you can report this to us via the App or email info@unifylondon.com, after you have reported the matter to TFL, for it is they, that regulate the Taxi Industry.

2.11. Any payments and/or billing for any Service provided will be solely between you and the Driver. We act as intermediary for these purposes as regards invoicing. Notwithstanding, we make use of affiliated companies or external cooperation partners in order to enhance the processing of billing data.


3.1. In order to gain access to any of the Services provided, you must first download the App onto a suitable portable electronic device. You are then required to create a user Account within the App. When doing so, all information that you provide must be true and accurate at the time of registration including but not limited to your first and last name, telephone number, a valid e-mail address and at least one valid method of payment.

3.2. You may not create any more than one Account on the same device. Additional and/or duplicate Accounts are not permitted. Once registered, you as the named user, are solely responsible for the use of your Account.

3.3. You must be at least 16 years of age in order to sign up to and use the App. Minors are not permitted to create or have an Account, nor to use any Pre-Booking or E-Hailing Services without the express consent and accompaniment of an adult.


4.1. You shall always, and at your own expense, be responsible for arranging your own internet or mobile data service to access the UNIFY Platform. You are responsible for using a portable electronic device with the minimum technical requirements in order to use the App. You acknowledge and accept the risks associated with use of the internet, including the fact that the internet is a publicly accessible network. We cannot be held liable for the quality of the Internet service, and/or any damage resulting from its misuse including but not limited to any forms of illegitimate accessing, malicious actions or cyber-attacks.

4.2. You must not do any of the following:

4.2.1. Threaten, abuse, harm and/or behave in any unreasonable manner towards the Driver and/or any other persons associated with the UNIFY Platform.

4.2.2. Use the UNIFY Platform, and/or E-Hailing Services in any unlawful manner, for any unlawful purpose, or in any manner inconsistent with these Terms, or act fraudulently or maliciously, for example, by hacking into or inserting malicious code, such as viruses, or harmful data, into the App or any operating system.

4.2.3. Use the UNIFY Platform in a way that could damage, disable, overburden, impair or compromise our systems or security or interfere with other users.

4.2.4. Infringe our intellectual property rights or those of any third party in relation to your use of the UNIFY Platform.

4.2.5. Transmit any material that is defamatory, offensive, or otherwise objectionable in relation to your use of the UNIFY Platform

4.2.6. Collect or harvest any information or data from the UNIFY Platform or any of our systems or attempt to decipher any transmissions to or from the servers running the E-Hailing and Pre-Booking Services.

4.3. You are responsible for keeping your username and password confidential and secure. You must not provide the password to third parties or allow any third parties to access the App or any other services. You may not assign or otherwise transfer your Account to any other person or entity. You must inform us immediately via info@unifylondon.com if a third party uses your Account without authorisation. You are obliged to inform us of any loss, theft or misuse of your password or smartphone or other device on which you use the App, or any other unauthorised use of your Account, password, or other personal identification features. If you know or suspect that any of the above has happened, you must immediately notify us.

4.4. The UNIFY Platform has not been developed to meet your individual requirements but as a platform for use by the public to contact a fully regulated TFL registered taxi driver with the intention of E-Hailing or Pre-Booking a taxi.

4.5. You undertake to notify us promptly, and to provide us with all relevant details, if any third-party asserts any claims against us due to your violation of any rights, to the extent that this information is required for any legitimate reason such as verification and/or legal defence purposes.

4.6. You agree to comply with all applicable laws when using the UNIFY Platform. Any use of the UNIFY Platform, and E-Hailing Service shall only be for legitimate purposes. You are not permitted to transport or cause the transportation of any illegal or dangerous goods. When using the E-Hailing Services, you will not cause disturbance, discomfort, inconvenience, or material damage, nor participate in any other illegal conduct, either in relation to the Driver or any third-party. In some circumstances, you may be asked to provide evidence of identification. You accept that you may be denied access to or use of the UNIFY Platform, and E-Hailing Services if you refuse to present such documentation.


5.1. Your use of the E-Hailing and Pre-Booking Services will result in costs to you/becoming payable by you. These costs are displayed clearly within the App and will include the Fare. There may be other applicable fees such as Airport drop off Charges and bridge tolls. Unless stated otherwise, all sums arising from any Rides taken by you are due and payable upon completion of your journey.

5.2. You agree that you are responsible for the payment of the Fare and/or any sums payable because of your use of any E-hailing or Pre-Booking Services, including the payment of sums where the final amount charged to you is higher than the original Fare Estimate.

5.2.1. E-Hailing fees are applicable once an agreement between the customer and driver has been made.

5.2.2. Customers should be aware that the journey begins immediately upon your acknowledgement of an instant E-Hail. This will include “time and distance” expenses being applied as the driver makes their way to your requested pickup point. From this point on, drivers are not permitted to cancel without facing penalties. Drivers that cancel on customers are removed from the app, pending an investigation.

5.2.3. E-Hailing cancellation Fee. A cancellation fee of £5 (plus the current meter price) is applicable to the customer if a ride is cancelled once a driver has been instantly E-Hailed and is making their way to your selected pickup point.

5.2.4. A cancellation fee will be applied if it is deemed that all parties are not in a safe or fit condition to travel. Such as but not limited to the following, intoxicated, violent, excessive passenger numbers, etc.

5.3.1. Pre-booking cancellation Fee. After a Pre-Booking is confirmed, you may cancel it free of charge through the App providing that the driver is not already en-route. Once the driver is en-route a cancellation fee of up to 10% of the estimated fare will be applied for late cancellation. You may be liable to pay up to 20% of the fare if you fail to cancel a booking before the driver arrives at the pickup point. A customer “no show” at the pickup point, will count as a failure to cancel. Note. Drivers that cancel on customers, will be removed from the App, pending an investigation.

5.3.2. The drivers are operating under TFL licensing rules regarding damage or soilage fees and will charge you accordingly.

5.4. During each Ride you have the option to provide a tip/gratuity to your Driver.

5.5. Payment is made via the App. However, a Driver may accept cash or an alternative method of payment, but only at their discretion. The Driver then enters a £0.01 fare into the App and processes the Ride as normal. You will still be charged the booking fee for journeys paid in cash. We will send you a receipt for your payment in the normal way.

5.6. The App provides a facility for you to make cashless payment to the Drivers for any sums payable resulting from any/your use of the E-Hailing or Pre-booking Services subject to payment methods as permitted within the App.

5.7. We are not a provider of payment services for you or for any Driver. Instead, we facilitate the collection by Drivers of any assigned claims in their own name(s) and for their own Account(s). It is understood that payments may also be performed through any other company affiliated or subsidiary of UNIFY.

5.8. We reserve the right to suspend any Account (including any Pay by App functions), either permanently or temporarily, and to require you to define a new password, PIN and/or other personal identification feature, if we have a good reason to do so, or if it is suspected that your Account and/or personal identification feature have been used fraudulently or without authorisation. In such instances, we undertake to inform you that your Account or additional Pay by App function have been blocked along with the reasons for doing so, if legally permissible, and if possible before the blocking, but otherwise as soon as we can.

5.9. You will receive an invoice statement by email containing details of the Ride, the Fare payable, any other charges or taxes incurred by you (including Fees or Tips submitted) and details about the Driver.

6. If you think you have been charged incorrectly, please contact us promptly to let us know at info@unifylondon.com


7. The material displayed on the App is provided without any guarantees, conditions, or warranties as to its accuracy. You must bear the risks associated with the use of the App, the Services, and the internet.

7.1. All conditions or warranties and other terms which might otherwise be implied by statute, common law, or the law of equity in its provision of the Services and/or use of the App, and any liability arising under or in connection with, use of, or inability to use, the App and/or Services, use of or reliance on any content displayed on the App are at your own risk.

7.2. To the fullest extent permitted by law you acknowledge and agree that UNIFY LONDON will not be liable to you or any third party for any indirect or consequential losses or for any loss of income or revenue, loss of business, loss of profits or contracts, loss of anticipated savings, loss of data, loss of goodwill, wasted management and/or office time, however arising and whether caused by tort (including negligence), breach of contract or otherwise, (even if foreseeable) resulting from your use of the App and/or Services.

7.3. UNIFY LONDON will not be liable for any loss or damage caused by a virus, distributed denial of service attack, or other technologically harmful material that may infect your electronic and/or mobile equipment, computer programs, data or other proprietary material due to your use of the App and/or the Services or to your downloading of any content on it, or on any website linked to it.

7.4. UNIFY LONDON shall not be in breach of these Conditions nor liable for any delay in performing, or failure to perform, any of its obligations under these Conditions if such delay or failure results from events, circumstances or causes beyond its reasonable control.

7.5. UNIFY LONDON’s total liability to you in connection with these Conditions and the Services, however arising whether caused by tort (including negligence), breach of contract or otherwise, shall be limited to the Fees payable to you in relation to the Order in which the liability arose. For example, a e-hailing or pre-booking fee only.


8.1. You are prohibited from copying any element of the UNIFY Platform, be it entirely or partially, and from renting it, leasing it or selling it, or processing it or otherwise modifying it, or from sub-licensing it. You are prohibited from decompiling, disassembling or reverse engineering any element of the UNIFY Platform.

8.2. All intellectual property rights in the UNIFY Platform throughout the world belong to (or are licensed to) us and the rights in the UNIFY Platform are licensed (not sold) to you. You have no intellectual property rights in, or to, the UNIFY Platform other than the right to use the App and the Services in accordance with these Terms.


9.1. You agree not to use any technical, financial, strategic or other proprietary and confidential information relating to our business and operation including but not limited to the UNIFY Platform, including information protected as business secrets.

9.2. You may not use, store, disclose or permit disclosure of any information about another user made available to you in connection with your use of the UNIFY Platform, including the name, pick-up location, contact information and photos disclosed to you by us for your own use or for any purpose other than as contemplated under these Terms.


10.1. If you have any questions or complaints about the UNIFY Platform, please notify us via email at info@unifylondon.com

10.2. If you raise a complaint about the UNIFY Platform, or if we proactively identify a problem with the UNIFY Platform, we may, at our absolute discretion and without any admission of liability, provide you with compensation. Please note, however, that the contract for the provision of E-Hailing Service is between you and the Driver with whom you place your Booking. We have no control over the E-Hailing Service that the Driver provides, and we have no responsibility or liability for providing any compensation to you on behalf of the Driver.

10.3. Should there be any dispute regarding the UNIFY Platform and/or the interpretation or execution of these Terms, please let us know. In the event of any dispute, we reserve the right to refer matters to an external, independent mediator of our choosing.


11.1. These Terms are effective upon your creation of a user Account. The contract between you and us will last for as long as you use any of the UNIFY Platform. Some of the terms of the contract may continue to apply to you even once the contract has come to an end, such as your obligations to pay sums owed.

11.2. Subject to section 11.1, you may decide to terminate our contract at any time, without cause, by permanently deleting the App installed on any of your devices and/or deactivating your Account.

11.3. We reserve the right to terminate our contract with you immediately, and/or deactivate your Account immediately at any given time and, in any of the following events:

11.3.1. You do not provide us with information that is necessary for us to open your Account or provide the Booking Services.

11.3.2. You have not logged-in to your Account for 12 months or longer period.

11.3.3. You materially breach the provisions of this Agreement or any other legal obligations; and/or

11.3.4. You fail to pay sums owed on time.

11.4. It is understood that the termination of our contract with you also terminates your access to and use of the App and any other Service related to the App.

11.5. If we terminate your contract with us, you must cease use of the UNIFY Platform and any Services.


12.1. We may transfer this agreement to someone else. We may transfer our rights and obligations under these Terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under your licence to use the UNIFY Platform.

12.2. Changes to these Terms. We may need to change these Terms to reflect changes in law, compliance with governmental guidance of any kind, best practice and/or to deal with additional features which we may introduce from time to time.

12.3. If a court finds part of this contract illegal, the rest will continue in force. Each of the sections of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining sections will remain in full force and effect.

12.4. We are not responsible for events outside our control. If our provision of the UNIFY Platform is delayed by an event outside our control, then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event but if there is a risk of substantial delay you may contact us to end your licence to use the UNIFY Platform.

12.5. Which laws apply to this contract and where you may bring legal proceedings. These Terms are governed by English law, and you can bring legal proceedings in respect of Services rendered from the UNIFY Platform in the English courts.


13.1. The App provides a means to enable Customers who seek taxi services to certain destinations to be connected with Drivers. UNIFY LONDON does not provide taxi services, rather we are a technological service provider that uses an electronic platform to provide the Services.

13.2. You will need to provide your own mobile device in order to download the App and will be responsible for all costs associated with such mobile devices including, without limitation, any data or call charges.

13.3. You are free to use the App at any time and no minimum or maximum periods of use are applied save that you must ensure that you comply with any regulatory and insurance requirements imposed on you as a provider of a TFL fully regulated Taxi.

13.4. Notwithstanding the provisions of Condition 13.1, UNIFY LONDON does not guarantee availability nor uninterrupted or error free use of the App and shall not be liable for any damage, loss, claims, costs, or expenses resulting from or because of scheduled or unscheduled downtime, unavailability or slowness.

13.5. Nothing contained in these Conditions shall be construed or have effect as constituting any relationship of employer and employee between UNIFY LONDON and the Driver. Drivers will always be independent contractors delivering Taxi Services directly to Customers on their own accounts.

13.6. Nothing in these Conditions shall constitute the Driver acting as an agent of UNIFY LONDON. The Driver shall not have any right or power whatsoever to contract on behalf of UNIFY LONDON or bind UNIFY LONDON in any way in relation to third parties unless specifically authorised to do so. UNIFY LONDON is acting as a commercial agent of the Driver and customer only for the purposes of providing taxi Services, and facilitating the Drivers’ supplies of Taxi Services to the Customers via the App.


14.1. You shall be solely responsible for determining the most effective, efficient, and safe manner to perform each ride request. As an independent contractor in business on your own account, you shall be responsible for furnishing at your own expense any necessary equipment, tools and materials unless otherwise noted herein.

14.2. You acknowledge and agree that you will be responsible for making your own decision as to the accuracy and suitability of a customer and as to whether you will accept or decline to provide them with Taxi Services. If you provide Taxi Services to someone who is not a customer or is not the Customer identified via the App for you to provide Taxi Services to, you agree that you will not be paid for these Taxi Services. Further, you will not be paid (other than directly by a customer) for any Taxi Services you provide to a customer once you have completed the ride in the App and any further taxi services you provide to a customer are at your own risk.


15.1. There are No Fees for drivers. This app has been made to be free for drivers to use as and when they wish, for as long as they wish at no cost to them.



All persons who have filled out information that is personal data on the app of Unify London Taxis Ltd confirm their consent to the processing of personal data and its transfer to relevant persons required to offer the requested services.

16.1.1. “Personal data” is any information relating directly or indirectly to a particular or defined individual (the subject of personal data).

16.1.2. “Privacy of personal data” is a regulated requirement for the Operator and or driver who has gained access to personal data in the normal running of the services requested, not to allow it to be used outside of its intended purpose of providing a requested service or enquiry about said services.

16.1.3. “User” is a person who has access to the app, using an electronic device.

General obligations

16.2.1. The user’s use of the app means agreeing with this Privacy Policy and the terms and conditions for processing the user’s personal data.

16.2.2. If you disagree with the terms of the Privacy Policy, the user must stop using the app.

16.2.3. This Privacy Policy only applies to Unify London Taxis Limited App. The administration of the site does not control and is not responsible for the sites of third parties or other sites.

16.2.4. The app Operators and administration team does not verify the validity of the personal data provided by the user of the site.

Privacy Policy

16.3.1. This Privacy Policy establishes the Unify App’s non-disclosure and privacy protection obligations to the User.

16.3.2. Personal data authorised to be processed under this Privacy Policy is provided by the user by filling out registration forms on the app with the following information: Surname, name of the user/driver Home address of the user/driver Contact phone number of the user/driver E-mail address of the user/driver Driver vehicle and licencing details

Note. You will need to provide card details for payment, but these details are not used or stored by us, but rather are held and used by the secure banking system employed by the app. Unify London will not have direct access to any of your banking details.

Personal User Information

16.4.1. User feedback, including notifications, requests regarding app use, service delivery, processing of requests and requests from the user.

16.4.2. Determining the location of the user to ensure provision of service.

16.4.3. Confirmation of 2 sets of authenticity.

16.4.4. Site User Notifications about the ongoing service being provided.

16.4.5. Provide the user with customer enquiries if there are problems with the use of the app.

16.4.6. Provide the User with their consent, app updates and notifications.

How we use your personal data

16.5.1. Processing of user’s personal data is carried out using automated systems to provide both driver and customer enough information for the smooth running of the services requested.

16.5.2. Personal data of the user/driver may be transferred to the authorised establishments if requested by the legal authorities.

16.5.3. The app administration will take reasonably necessary organisational and technical measures to protect the user’s personal data from unauthorised or accidental access.

16.5.4. The administration of the app together with the user shall take all reasonable measures to prevent losses or disclosure of personal data of the user/driver.

16.5.5. Data tracking for the running of services Privacy and Electronic Communications Regulations (PECR)

We only process location data (information from the network or service about the location of a phone or other device) with the authority of the networks, provided-
You have consented for us to do so.
“any data processed in an electronic communications network or by an electronic communications service, indicating your geographical position (Mobile device) including data relating to—
(a) your latitude, longitude
(b) your direction of travel
(c) your time and location To ensure the smooth running of the services.
This app collects location data to enable the driver, to locate the customer and take them to their destination, even when the app is closed or not in use.
You have given Unify London Taxis Ltd permission to pass your location data to a third party (driver), for them to provide their services (taxi journey). This data processing is necessary for that purpose.
These services may not be available if you withdraw your consent at a later stage. This data will be kept for the duration of the services being provided.
Your location data is not recorded or kept in the ride history. However, the pick-up and destination addresses are.These are clearly shown in your own ride history and transaction receipts.
To use our services, your consent must be freely given by selecting the relevant box within the app when ordering a taxi.

Responsibilities of the Parties

16.6.1. The user is obliged to: Provide information about the personal data you need to use the app. Update, supplement the information provided on personal data in case of change of this information.

16.6.2. The administration of the site is obliged to: Use the information obtained solely for the purposes of connecting users and drivers for the purposes of providing taxi services. Ensure that confidential information is kept secret, not disclosed without the prior permission of the user/driver, as well as not to sell, exchange, publish, or disclose by other possible means, the transferral of their personal data.

Additional Terms

16.7.1. The Unify app administration has the right to amend this privacy policy without the user’s consent.

16.7.2. The new privacy policy is effective from the time it is posted on the app/site, unless otherwise provided in the new privacy policy.

16.7.3. Any suggestions or questions under this Privacy Policy should be reported to info@unifylondon.com

16.7.4. The current Privacy Policy is posted on the unifylondon.com website.

NOTE: In layman’s terms. Unify London Taxis Ltd will not use your data in any way other than for the smooth running of the services offered on this app.


17. UNIFY LONDON reserves the right, at its sole discretion, to change, alter, suspend, or indefinitely close the App and/or your access to the Services. From time to time, UNIFY LONDON may also restrict access to some or all parts of the Services and/or the App.


18.1. By accepting these Conditions, you agree to defend, indemnify (compensate) and hold UNIFY LONDON, its associates, its customers, directors, other users, employees, lawyers, and agents, harmless from all and against all claims, costs, damages, losses, liabilities, and expenses (including legal fees) arising out of or in connection with:

18.1.1. Your violation or breach of these Conditions or any Applicable Law or regulation, whether or not referenced herein.

18.1.2. Your violation or breach of any rights of any third party, including Customers; or

18.1.3. Your use or misuse of the App and/or Services.


19.1. These Conditions shall exist for an indefinite period. However, you may terminate your agreement with us at any time by permanently deleting the App installed on any device and deactivating your account.

19.2. UNIFY LONDON is entitled to terminate its provision of the Services to you or your licence to use the App, with immediate effect, by disabling your account or otherwise preventing you from accessing or using the App, at its sole discretion.


20.1. Your Driver Account and the Services are personal to you, and therefore you may not assign, sub licence or transfer in any other way your rights and obligations under these Conditions of use to any third party.


21. Save for the indemnities contained within earlier Conditions, rights under these Conditions only accrue to a person who is party to these Conditions and accordingly a person who is not a party to these Conditions shall have no rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any of its Conditions, but this does not affect any right or remedy of a third party which exists or is available apart from that Act.